Medical Inquiries & Information

Reduce turn-around time with accurate, efficient responses

Deal with incoming Medical Inquiries and Information requests via call centres, emails, and more. Real-time searching for answers, including automatic sending, and full per-country data privacy handling.

Benefits

Case Management

Case management for medical information inquiries with convenient case entry for local MI professionals and call centres.

Data Retention

Personal data retention management in accordance with individual country requirements.

Simplified Access

Simple and secure portal for third-party access for direct contribution to case information.

Increased Efficiency

Automated response package preparation for reduced turnaround time.

Case Management

Data Retention

Case management for medical information inquiries with convenient case entry for local MI professionals and call centres.

Personal data retention management in accordance with individual country requirements.

Simplified Access

Increased Efficiency

Simple and secure portal for third-party access for direct contribution to case information.

Automated response package preparation for reduced turnaround time.

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Features

Country Security

Highly configurable security, allowing for management of inquiry and document security per country.

 

Content Workflows

Responses authored, reviewed, and approved by therapeutic area specialists and local MI professionals.

 

Transmission Interfaces

Adverse event management interfaces including the possibility for transmission via ICH E2B (R3) ICSR standard.

 

Automated Review

Automated review cycle for standard response documents in coordination with local transitions.

 

Correspondence & Email Integration

Inquiry ingestion via automated email interfaces.

 

Automatic Translation

Automated translation to English for local language inquiry narratives.

 

Generis is working closely with Google to bring voice-to-text to CARA.

When telephone conversations are in progress, CARA can use Google’s Dialogflow to turn the conversation into search terms, and begin showing answers to the Medical Inquiry professional while Doctor or Patient is asking the question.

On top of this, AI and Machine Learning from Google will help improve the quality of the searching and the speed with which you can meet your Service Level Agreements for inquiry responses and Adverse Event logging.

Latest Resources

Case Study

Pfizer Case Study

Learn how CARA enabled a global Pharmaceutical company to move away from legacy systems and improve user experience.

Read More »

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