Medical Inquiries & Information
Reduce turn-around time with accurate, efficient responses
Medical Inquiries & Information
Deal with incoming Medical Inquiries and Information requests via call centres, emails, and more. Real-time searching for answers, including automatic sending, and full per-country data privacy handling.
Benefits
Case Management
Case management for medical information inquiries with convenient case entry for local MI professionals and call centres
Data Retention
Personal data retention management in accordance with individual country requirements
Portal
Simple and secure portal for third-party access for direct contribution to case information
Efficiency
Automated response package preparation for reduced turnaround time
Features
Country Security
Highly configurable security, allowing for management of inquiry and document security per country
Content Workflows
Responses authored, reviewed, and approved by therapeutic area specialists and local MI professionals
Transmission Interfaces
Adverse event management interfaces including the possibility for transmission via ICH E2B (R3) ICSR standard
Generis is working closely with Google to bring voice-to-text to CARA.
When telephone conversations are in progress, CARA can use Google's Dialogflow to turn the conversation into search terms, and begin showing answers to the Medical Inquiry professional while the Doctor or Patient is asking the question.
On top of this, AI and Machine Learning from Google will help improve the quality of the searching and the speed with which you can meet your Service Level Agreements for inquiry responses and Adverse Event logging
Automated Review
Automated review cycle for standard response documents in coordination with local transitions
Correspondence & Email Integration
Inquiry ingestion via automated email interfaces
Automatic Translation
Automated translation to English for local language inquiry narratives
